Welcome to our website thewildhatter.com (the Website).
Below is the main information on the processing of your personal data performed by The Wild Hatter(“Provider”, “Vendor”, “we”, ”us” or “our”), the trade name of SC ROVA DESIGN FIT SRL, with registred offices in Romania at Str. Gheorghe Titeica, nr.121C, parter, sector 2, Bucuresti, Romania as Data Controller.
This Site is under the General Data Protection Regulations (GDPR), Regulation (EU) 2016/679. Your privacy and the safety of your personal data are very important to us, therefore, we gather and manage your personal data with the utmost care, taking measures to ensure its safety. Below, you will find the most important information on the treatment by The Wild Hatter of your personal data, in relation to your navigation on Thewildhatter.com and the use of the services offered. Some services may be subject to specific legal terms, in which case we shall provide you with all the appropriate information.
For any clarification, questions or requirements related to your privacy and the processing of your personal data, you can contact us at any time by sending a request to our email firstname.lastname@example.org, or by writing to the adress of The Whild Hatter store, Str. Finlanda, nr. 4, sector 2, Bucuresti, Romania.
The personal data that we collect is that provided by you to us when finalizing an order and purchasing goods, and those that we collect as you browse or use the services offered by Thewildhatter.com. The Wild Hatter can collect data about you, such as personal details like name and surname, shipping and billing address, browsing data and your purchase habits.
Your Personal Data will be processed for the following purposes:
* conclude and execute the purchase contract for the articles offered on Thewildhatter.com;
* provide you with Thewildhatter.com services such as subscription for the newsletter;
* allow the registration on the Site and the use of services reserved for registered users;
* manage your requests with our team for Customer service and care.
In the aforementioned cases, the processing of your personal data is legitimate as it is necessary to execute a contract with you or to provide you with the service you have specifically requested. Only with your prior consent, we process your personal data to:
* perform commercial and promotional communication activities;
* customize the Site based on your interests.
At any time, depending on the specific treatment, you can: withdraw your consent to data processing; know what are your personal data in our possession, their origin and how they are used; request the update, correction or integration as well, in the cases provided for by the current provisions, the cancellation, the limitation of treatment or oppose to their treatment.
TERMS AND CONDITIONS OF SALE
The following General Terms and Conditions of Sale govern the sale of merchandise by The Wild Hatter, (“Provider”, “Vendor”, “we”, ”us” or “our”) to you through the Thewildhatter.com website (“Site”). Your use of the Site, or invoices sent to you through this Site, to purchase merchandise indicates your agreement to follow and to be bound by these General Terms and Conditions of Sale.
1. PRODUCT ORDERS
All orders placed on the Site are subject to email confirmation by us. Please note that the products displayed on the Site may be out-of-stock or discontinued, and availability is not guaranteed. Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate. Our products are custom made. You can also purchase one or more products from the Site or order any custom hat by going to our store in Str. Finlanda nr.4 sector 1, Bucuresti, Romania.
All prices are in EUR (euro). Prices may change without notice from time to time. Please check the final price of sale before submitting your order. The prices of products do not include customs and duties, for orders outside of the EU. In the case above, the Customer shall cover the costs of customs and duties.
For orders placed on our site you can opt for one of the following payment methods:
Pay at the time of delivery of the package by the Courier, who will issue a receipt.
Pay by card through the secure platform NETOPIA. Accepted bank cards are: VISA, Master Card, Maestro. In case of payment by Bank Card The price is due on the date of receipt by the Customer of the confirmation email. Mandatory data are: Holder’s name, card number, expiration date, CVV, 3d secure password.
4. SHIPPING COSTS, SHIPMENTS AND DELIVERY
Please note that not all of our products are in stock and available for a next day shipping. Therefore, it my take up to 3 weeks for us to create and send your order. To this amount of time is added the shipping time that depends on the country from which the order was placed. Shipping costs in Romania are provided by us. If you would like any other shipping option other than the one we offer, you are responsible for the shipping costs. International orders are subject to increased shipping costs, duties taxes, customs taxes, and other potential costs. By shopping with us, the customer agrees to pay all costs associated with international shipment and delivery, including customs and import taxes. You bear all risks of loss and damage to the products from the time the products have left the workshop. Delivery is deemed complete and title to the products passes to you upon acceptance of shipment by a common carrier. Provider shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.
5. RETURNS AND REFUNDS
Goods are made to the Consumer’s specifications and can NOT be returned. This condition apply because all products are made to measure and custom-made. The vendor may offer exchanges or minor modifications and retouched of certain merchandise purchased on the website. We reserve the right to evaluate exchanges and request for modifications on a case by case basis. Under no circumstances is a customer guaranteed or entitled to an exchange.
You may only exchange an unused, ready to wear hat and if we deems eligible for exchange based on the circumstances. Product exchanges must be requested within fourteen (14) days after receipt of the product(s), by completing and submitting a return request to us, through our email. The product(s) to be replaced must be in the same condition in which they were received, unused and unworn in their original packaging. Products to be exchanged that are part of the same order must be returned to the Vendor in a single shipment, and the Vendor reserves the right to refuse processing exchanges of products that are part of the same order which are shipped at different times. If the exchange conditions are met and the selected product(s) are available, the Vendor will ship the replacement product(s). If the selected replacement product(s) are not available, the Vendor will not process your exchange.
No customs and import duties, delivery shipping costs, or other fees associated with the exchange of products will be refunded. If you have not met the exchange conditions, the Vendor will notify you by email that the exchange will not be processed, and your merchandise will be shipped back to you. If you refuse said delivery, the Vendor reserves the right to retain the product(s) and the amount paid for the purchase of the product(s).
6. BINDING AGREEMENT
Our order confirmation, these General Terms and Conditions of Sale and our other Site Policies shall be deemed the final and integrated agreement between you and us on the matters contained in these General Terms and Conditions of Sale.
7. DISCLAIMERS AND LIMITATIONS OF LIABILITY
The provider makes no representations or warranties of any kind, express or implied, as to the products included in The Wild Hatter, site nor as to the merchandise being sold to you. To the fullest extent permissible by applicable law, the provider disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose and noninfringement, and there are no warranties, express or implied, which extend beyond the description of the merchandise contained on our order confirmation. The provider will not be liable for any damages of any kind arising from the use of the site, including but not limited to direct, indirect, incidental, punitive and consequential damages certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
If any provision of these General Terms and Conditions of Sale is determined to be invalid, illegal or unenforceable, the remaining provisions of these General Terms and Conditions of Sale remain in full force to the extent permitted by law.
10. ERRORS AND INACCURACIES
Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, and to change or update information at any time without prior notice.